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“The ACCC received complaints that ZeniMax representatives told consumers that they were not entitled to a refund after they had experienced a variety of faults with the Fallout 76 game, including, in some cases, problems with the servers, lagging, graphic and visual problems.”
“When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides.”
“ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game”.
The ruling by the ACCC is certainly a welcome one, with problems and glitches in the game being well known and documented. Whilst the ruling is a recent one, it actually doesn’t have anything to do with the most recent controversy surrounding Fallout 76’s subscription service that is causing even more issues for both players and Bethesda.
In addition to the refunds granted as part of the ACCC ruling, Zenimax have also reportedly had to amend its customer service documents and scripts which the ACCC believed to be misleading and not complying with rights under Australian Consumer Law.