Australians to be granted refunds for Fallout 76

Posted November 1, 2019
The Australian Competition and Consumer Commission (ACCC) have released a statement to their website, making a ruling on the controversial Fallout 76. The Australian regulatory body had received multiple complaints regarding Bethesda’s online Fallout title and after having talks with Zenimax, Bethesda’s parent company, they have decided to grant Australian consumers full refunds for the title if they so desire.Specifically, refunds will be granted for those who requested them between 24 November 2018 and 1 June 2019. Whilst these consumers were previously told refunds may not be granted, the ACCC have stepped in to ensure Australian consumers do in fact get the refunds they requested.

“The ACCC received complaints that ZeniMax representatives told consumers that they were not entitled to a refund after they had experienced a variety of faults with the Fallout 76 game, including, in some cases, problems with the servers, lagging, graphic and visual problems.”

“When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides.”

“ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game”.

The ACCC who recently ruled on Fallout 76 and refunds for Australian consumers

The ruling by the ACCC is certainly a welcome one, with problems and glitches in the game being well known and documented. Whilst the ruling is a recent one, it actually doesn’t have anything to do with the most recent controversy surrounding Fallout 76’s subscription service that is causing even more issues for both players and Bethesda.

In addition to the refunds granted as part of the ACCC ruling, Zenimax have also reportedly had to amend its customer service documents and scripts which the ACCC believed to be misleading and not complying with rights under Australian Consumer Law.



Elliot Attard

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Elliot Attard

PC gamer, TV show binge-watcher, music lover and elite member of high society (but not really) - Elliot possesses all of the qualities needed to project his word thoughts straight into your eye holes.